The Water Revenue Bureau (WRB) can delay the shut-off of your services for 30 days due to a medical emergency if:
- You inform the WRB of the medical emergency within your home.
- You provide an official (signed) doctor's note within 7 days via mail, fax, or in person stating the name and address of the ill person; nature of illness; and duration of illness.
- You understand that a medical emergency is only granted once within a 12-month period.
- You understand that your service will be shut off at the end of the delay period if you have not paid your entire bill or entered into a payment agreement.