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Philly311 Neighborhood Liaison Program

Training residents to report safety issues using Philly311.

About

The Neighborhood Liaison Program trains residents to identify and report quality-of-life issues discussed in community meetings to Philly311. Liaisons can look up their reported issues and access 311’s information database using Philly311’s Partner Portal. Over 1,000 neighborhood liaisons have been trained since the program began in 2009.

In program training sessions, attendees learn how to:

  • Report issues using the partner portal.
  • Access Philly311’s knowledge base.
  • Track service requests.

During the training, attendees can also create a community organization account to organize the community’s concerns and get answers to specific questions about their neighborhood.

To be eligible for training, you must have internet access and feel comfortable using a computer. Training can be taken online and in-person.

Connect

Email 311nlp@phila.gov
Phone: 311
Philly311

Process and eligibility

To be eligible, you must have internet access and feel comfortable using a computer.

Training can be taken online and in-person.

For in-person training, residents can schedule a session for their neighborhood. Training sessions require at least five attendees and are 1.5 hours long. To schedule a training session, the requester must be able to provide a designated training space with a computer for each attendee and internet access (such as a public computer lab, community space, or library). The training must be scheduled 4 to 6 weeks in advance.

Online trainings require a computer or mobile device and internet access. They can be taken at any time and do not need to be scheduled in advance.

Request a training in-person or online

Request a training to become a Neighborhood Liaison and learn how to use Philly311’s Partner Portal.


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