In 2016, for the first time in almost ten years, the City relaunched an effort to survey residents. The survey looked at residents’ attitudes toward City services.

This survey will serve as a baseline of resident’s perceptions on city services. Going forward, the City plans to conduct the surveys every two years. You can learn more about the methodology and the survey in the 2016-2017 Philadelphia Resident Survey Report.

Some of the findings included:

• Streets, Sanitation and Public Safety, in that order, ranked as the top three services that the City should focus on improving.
• More than 80% of residents surveyed rated “overall” city services as excellent, good or fair.
• Streets services, including repair and cleaning received the lowest ratings among all services rated.
• The majority of Philadelphia residents (54%) believe that services provided by the police are excellent or good with 29% reporting that the services are fair and 11% poor.
• Code violations, such as graffiti, litter, vacant lots and abandoned buildings, are a major concern among those surveyed.
• Highlights for City services include Library Services and Quality of Parks; both with majority of residents rating these services as Excellent or Good.

The Office of Performance Management partnered with the Temple University Institute for Survey Research (ISR) to conduct the survey.