Due to extremely cold conditions, the City is implementing special measures to keep people who are homeless safe. If you see someone who needs shelter, call (215) 232-1984.
In effect: 3:00 p.m. on Friday, Jan. 14 until further notice
COVID-19: Learn how to stay safe, get vaccinated, and find testing. Visit phila.gov/covid.

Water bill customer assistance application and documents

Use these documents to plan your water bill customer assistance application. If you need in-person help with your application, find a help location near you.

Name Description Released Format
Application checklist PDF Use this checklist to make sure you're ready to complete the application for water bill assistance. January 28, 2022
Sample application PDF Use this as reference to help plan your application for water bill assistance before you start. January 28, 2022
Water bill assistance flyer PDF Print this flyer to share with community members or constituents January 3, 2022
Folleto: Ayuda con su factura del agua PDF Imprima este folleto sobre ayudas con la factura del agua, y compártala con vecinos y miembros de su comunidad August 12, 2021
TAP Debt Forgiveness fact sheet PDF Learn how you can clear your water bill debt when you are enrolled in the Tiered Assistance Program. May 14, 2021
TAP Debt Forgiveness fact sheet (SPANISH) PDF Learn how you can clear your water bill debt when you are enrolled in the Tiered Assistance Program. September 28, 2021
Water Customer Assistance Programs Eligibility Guidelines PDF January 28, 2022
Water Customer Assistance Programs Eligibility Guidelines (Spanish) PDF Learn how to tell if you are eligible for a Water Customer Assistance Program. January 28, 2022

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