What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
If you need help paying rent
You can apply for financial assistance to help pay for overdue rent or a security deposit to move into a new home. To learn how:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions; or
- Visit a City-funded homeless intake center.
If you still need help applying, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.
If you’re living outdoors
If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.
For all other questions, email us at OHS@phila.gov.
Connect
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1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
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ohs |
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(215) 232-1984
help a person on the street
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| Social |
Announcements
Labor Day weekend OHS intake center closures; how to find shelter
On Friday, August 29, 2025, in observance of the Labor Day holiday, the Office of Homeless Services daytime intake center, Roosevelt Darby Center, 804 N. Broad Street, will close at 1 p.m.
Appletree Family Intake Center, 1430 Cherry Street, will remain open until 5 p.m.
Until both daytime intake centers reopen at 7 a.m. on Tuesday, Sept. 2, anyone who needs shelter may visit these after-hour intake centers to get help:
- House of Passage, 111 N. 49th Street
- The Mike Hinson Resource Center, 1701 W. Lehigh Avenue
- Red Shield Family Residence, 715 N. Broad Street or ACTS After-hour Intake Site, 1300 E. Tulpehocken Street
More intake center information is available on the OHS intake centers page.
