What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
If you’re living outdoors
If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.
If you’re facing homelessness
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions.
- Visit a City-funded homeless intake center.
- If you still have questions, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.
Connect
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1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
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ohs |
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(215) 232-1984
help a person on the street
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| Social |
Announcements
Memorial Day weekend OHS intake center early closure; how to get help
On Friday, May 23, 2025, in observance of the Memorial Day holiday weekend, Appletree Family Center, 1430 Cherry Street, will close at 1 p.m. Roosevelt Darby Center, 804 N. Broad Street, will keep its normal weekday schedule and will be open until 5 p.m.
Until both locations reopen at 7 a.m. on Tuesday, May 27, anyone who needs shelter placement may visit our after-hour intake sites:
- House of Passage, 111 N. 49th Street
- The Mike Hinson Resource Center, 1701 W. Lehigh Avenue
- Red Shield Family Residence, 715 N. Broad Street or ACTS After-hour Intake Site, 1300 E. Tulpehocken Street
