What we do
The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.
This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.
Get help
If you need help paying rent
You can apply for financial assistance to help pay for overdue rent or a security deposit to move into a new home. To learn how:
- Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions; or
- Visit a City-funded homeless intake center.
If you still need help applying, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.
If you’re living outdoors
If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.
For all other questions, email us at OHS@phila.gov.
Connect
| Address |
1401 John F. Kennedy Blvd.
10th Floor Philadelphia, PA 19102 |
|---|---|
|
ohs |
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| Phone |
(215) 232-1984
help a person on the street
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| Social |
Announcements
OHS daytime intake centers closed Thurs., Oct. 16
On Thursday, Oct. 16, 2025, Office of Homeless Services daytime intake centers, Appletree Family Center, 1430 Cherry Street and Roosevelt Darby Center, 804 N. Broad Street will be closed.
Until they reopen on Friday, Oct. 17, at 7 a.m., anyone who needs shelter placement or other homelessness-related services may visit these after-hour intake sites:
Single females: House of Passage, 111 N. 49th Street, starting at 3 p.m.
Single males: The Mike Hinson Resource Center, 1701 W. Lehigh Avenue, starting at 3 p.m.
Families (heads of household with children):
- Red Shield Family Residence, 715 N. Broad Street, starting at 2 p.m., or,
- ACTS After-hour Intake Site, 1300 E. Tulpehocken Street, starting at 4 p.m.
