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Office of Homeless Services

Providing emergency housing and other services to people who are homeless and to those at risk of homelessness.

Office of Homeless Services

What we do

The Office of Homeless Services works with more than 60 homeless housing and service providers, as well as city, state, and federal governments. Together, we make up Philadelphia’s homeless service system.

This system provides homelessness prevention and diversion aid, as well as emergency and temporary housing, to people who are experiencing homelessness and those at risk of homelessness.

Get help

If you’re living outdoors

If you are or see someone living outdoors, call the City’s Homeless Street Outreach Hotline at (215) 232-1984. The Outreach team can help you find or get to a City-funded homeless intake center. Anyone who needs shelter can visit the centers.

If you’re facing homelessness

  1. Call the Homelessness Prevention InfoLine at (215) 686-7177 and follow the instructions.
  2. Visit a City-funded homeless intake center.
  3. If you still have questions, email the OHS Prevention, Diversion, and Intake Unit at OHSPrevention@phila.gov.

Connect

Address
1401 John F. Kennedy Blvd.
10th Floor
Philadelphia, PA 19102
Email ohs@phila.gov
Phone: (215) 686-7175 ask a question
(215) 232-1984 help a person on the street
Social

Announcements

OHS hosts webinar for prospective first-time HUD CoC funding applicants

Nonprofits! Learn how apply for HUD Continuum of Care (CoC) funding.

OHS will host a special briefing for nonprofit agencies that have never applied for HUD Continuum of Care (CoC) funding and want to learn more about the HUD CoC funding source and process.

When: Tuesday, May 20, 2025

Time:  1 p.m. – 2:30 p.m.

Where:

Zoom:  https://us02web.zoom.us/j/89288587206?pwd=U2njasyamLhORua4YaeFaGapbMvAYn.1

Meeting ID: 892 8858 7206

Passcode: 726541

OHS request for proposals for SaaS services

The Office of Homeless Services (OHS), the Lead Agency for the Philadelphia Continuum of Care — the County’s homeless response system — has posted to eContractPhilly a new Request for Proposals (RFP #21250124154600) from qualified vendors for a web-based Software-as-a-Service (SaaS).

The Philadelphia Homeless Management Information System (HMIS) is the data infrastructure that is used to collect and store client-level and program-level information about people who are experiencing or are at risk of homelessness, and a critical tool for understanding and improving our efforts to reduce homelessness. OHS is looking for a system that will require minimal customization and will better accommodate the agency’s data collection requirements.

Mandatory pre-proposal meeting

Prospective applicants must attend a pre-proposal meeting on April 28, 2025, at 3 p.m. Local Philadelphia Time.

Proposal application deadline

The application is due by 5 p.m. Local Philadelphia Time on May 23, 2025.

How to apply

Visit eContractPhilly to log in and search for RFP 21250124154600 to read the full proposal and application instructions.

Questions?

Direct all questions about RFP 21250124154600 to Diana H. Rivera, Contracts Administrator.

Events

  • May
    20
    Webinar for first-time HUD CoC funding applicants
    1:00 pm to 2:30 pm

    Webinar for first-time HUD CoC funding applicants

    May 20, 2025
    1:00 pm to 2:30 pm, 2 hours

    OHS is hosting a special briefing for nonprofit agencies that have never applied for HUD Continuum of Care (CoC) funding and want to learn more about the HUD CoC funding source and process.

    Zoom Meeting: https://us02web.zoom.us/j/89288587206?pwd=U2njasyamLhORua4YaeFaGapbMvAYn.1

    Meeting ID: 8928858 7206

    Passcode: 726541

Programs

Resources


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