Improving Outcomes for Children (IOC) is a transformational effort to improve the safety, stability, and well-being of the children and families served by Philadelphia’s Department of Human Services (DHS). IOC is a community-based model of service delivery based on the premise that positive outcomes are achieved through child welfare services that are family-centered, culturally competent, integrated, timely, and accountable for results.
With this approach, case management services for children involved in the child welfare system are delivered by providers called Community Umbrella Agencies (CUAs) while DHS provides monitoring, oversight and quality assurance. The model also has a strong focus on Family Teaming, which brings together the family and service and system partners at key decision points over the life of a case.
IOC aims to foster stronger partnerships at the neighborhood level; facilitate the development of culturally relevant resources and services within the community; and improve quality assurance functions within DHS. Goals of this model include: