Below you will find common questions about the City’s new tax filing and payment website: the Philadelphia Tax Center. They are organized into the following categories:
- Third party access
- General
- Log in & first-time use
- Account information
- Refunds
- Bills and letters
- Payments
To learn more about the new website, visit the Philadelphia Tax Center guide.
For more information about tax types, due dates, assistance programs, rules and regulations, and forms, visit the Department of Revenue’s website.
| Name | Description | Released | Format |
|---|---|---|---|
| Third party FAQ’s about access to client accounts PDF | This document includes frequently asked questions from third party tax professionals about gaining access clients accounts in the Philadelphia Tax Center. | December 14, 2021 | |
| General FAQ’s about the Philadelphia Tax Center’s phase two implementation PDF | This document includes frequently asked questions about the Philadelphia Tax Center in general, including all taxes and fees available in the system. | March 8, 2023 | |
| Preguntas generales más frecuentes sobre la Fase 2 de implementación del Philadelphia Tax Center PDF | Este documento incluye respuestas a preguntas frecuentes sobre Philadelphia Tax Center, incluyendo todos los impuestos y cargos disponibles en el sistema. | March 21, 2023 | |
| General FAQ’s about the Philadelphia Tax Center’s phase one implementation PDF | This document includes frequently asked questions about the Philadelphia Tax Center in general, including what taxes are included in phase 1 of the system’s implementation. | October 19, 2021 | |
| FAQ’s about using the Philadelphia Tax Center for the first time PDF | This document includes frequently asked questions about signing up to use the Philadelphia Tax Center for the first time as an existing taxpayer, or a new one. | November 17, 2021 | |
| Account FAQ’s about the Philadelphia Tax Center PDF | This document includes frequently asked questions about accounts in the Philadelphia Tax Center, such as updating personal information, giving other people access to your accounts, and more. | October 19, 2021 | |
| Refund FAQ’s for the Philadelphia Tax Center PDF | This document includes frequently asked questions about requesting a refund in the Philadelphia Tax Center, including low-income Wage Tax refunds. | October 19, 2021 | |
| Bills and letters FAQ’s for the Philadelphia Tax Center PDF | This document includes frequently asked questions about paying a bill or responding a letter within the Philadelphia Tax Center. | October 19, 2021 | |
| Payment FAQ’s about the Philadelphia Tax Center PDF | This document includes frequently asked questions about payments in Philadelphia Tax Center, including paying as a guest, and requesting a payment agreement. | November 17, 2021 |