The City of Philadelphia is making it easier for businesses to work with City government. The newly launched Philadelphia Vendor Cooperative (PVCOOP) serves as a centralized support team that helps vendors navigate City processes, resolve issues, and access the information they need to do business with the City. PVCOOP is the first step in a broader effort to modernize procurement, improve customer service, and strengthen partnerships with businesses that help deliver critical services to Philadelphia residents.

Whether you’re registering as a new vendor, updating your information, or trying to resolve an issue, PVCOOP serves as a single point of contact to help guide vendors through the processes. 

Why was PVCOOP created? 

The City works with thousands of vendors that help deliver essential services, programs, and infrastructure projects throughout Philadelphia. While these partnerships are critical, navigating government processes can sometimes be complicated and time-consuming.

PVCOOP was created to provide a more coordinated, responsive, and customer-focused approach to vendor support.

By centralizing vendor assistance within one dedicated team, the City can: 

  • Provide a consistent experience for vendors 
  • Improve communication and responsiveness 
  • Help businesses navigate City processes more efficiently 
  • Coordinate issue resolution across departments 
  • Strengthen relationships with vendors and business partners 

Who should contact PVCOOP?

PVCOOP can assist:

  • Businesses interested in becoming City vendors
  • Existing vendors needing help with registration or account updates
  • Vendors seeking information about City procurement processes
  • Businesses experiencing challenges navigating City systems
  • Vendors looking for guidance on where to direct questions or concerns

How can PVCOOP help? 

PVCOOP is available to assist vendors with a variety of common questions and needs, including: 

  • Vendor onboarding and registration support 
  • Vendor information updates 
  • Questions about City processes 
  • Issue resolution and support 
  • Connecting vendors to the right resources 

Not sure where to start? PVCOOP serves as a centralized point of contact and can help direct vendors to the appropriate City department, program, or resource. 

Who is behind PVCOOP? 

PVCOOP also reflects the City’s commitment to creating economic opportunity for Philadelphians. PVCOOP is staffed by a dedicated team of Vendor Management Representatives focused on providing high-quality support and service to Philadelphia’s business community. The team is made up of graduates from the City College for Municipal Employment (CCME), a workforce development initiative preparing Philadelphians for careers with the City of Philadelphia. 

How do I contact PVCOOP? 

Businesses and vendors can contact PVCOOP for assistance through the following channels: 

Building a better vendor experience 

The City of Philadelphia is committed to creating a government that is responsive, accessible, and easy to navigate. PVCOOP is an important step toward that goal: providing businesses with a dedicated team focused on helping vendors succeed and strengthening the partnerships that help deliver services to Philadelphia residents every day. 

By creating a dedicated vendor support team, the City is making it easier for businesses to access opportunities, navigate government processes, and build successful partnerships with Philadelphia. PVCOOP is one more way the City is working to provide better service, strengthen accountability, and support economic opportunity across Philadelphia.

Learn about doing business with the City!