Customers who want Department of Licenses and Inspections (L&I) in-person services must make an appointment to visit the L&I Permit and License Center at the MSB, Concourse level.

Customers can also schedule a virtual appointment to get help with filing new permit applications, new license applications, and license renewals.

Customers are limited to three filings per appointment.

You can also get an in-person appointment at MSB to file an appeal with the Board of License and Inspections Review, the Board of Building Standards, or the Plumbing Advisory Board.

Making an appointment is quick and easy. If you need assistance, 311 (215-686-8686 if outside of Philadelphia) can help.



Please note that some applications need preapprovals from other departments. These departments may not be reviewing paper applications at this time. You can apply online using eCLIPSE to avoid delays.