WHEREAS, there are many incidents of biding disputes and appeals that have resulted in delayed and lost revenue to the City of Philadelphia, while at the same lime increasing the level of customer frustration and outrage; and
WHEREAS, nonjudicial dispute resolution occurs in various ways in almost all City departments and related agencies; and
WHEREAS, there is a need for a Citywide, uniform, progressive, and universally adhered to adjudication process and rules that increase the quality of adjudication, while reducing the incidence and cost of disputes; and
WHEREAS, the Office of the Director of Finance, building on its successful model in adjudicating parking ticket disputes, has expanded its Bureau of Administrative Adjudication ("BAA") to review other areas of municipal government/citizen interaction, such as disputes concerning code violations, water bills, and emergency medical services bills; and
WHEREAS, the Director of Finance has consolidated the administrative control of both the Tax Review Board ("TRB") and the BAA under the Deputy Director of Finance for Adjudication;
NOW, THEREFORE, by the power vested in me by the Philadelphia Home Rule Charter, it is hereby ordered that:
B. OAR will be headed by a Deputy Director of Finance for Administrative Review who will have overall responsibility for developing and implementing the City's dispute resolution processes.
C. The Director of Finance is empowered to allocate staff, supporting services, and equipment required for the effective operation of the OAR.
B. All departments, boards, and commissions are required to provide complete and timely information as requested by the OAR Director regarding all disputes and other customer service complaints.
C. All departments, boards, and commissions shall take such actions consistent with the Philadelphia Home Rule Charter and applicable law as are necessary to effectuate the provisions of this Executive Order.
Date: 1 September 1995
Signed: Edward G. Rendell, Mayor
Comments to the Department of Records.