Overview
You can report a variety of problems to 311, including:
- Potholes and street damage.
- Abandoned automobiles.
- Graffiti.
- Illegal dumping.
- Street light outages.
Philly311 will direct your issue to the correct department. Once you’ve submitted your service request, you can track its progress.
Report a problem
Online
You don’t need an account to submit a request, but signing in to an account will make it easier to track your requests.
With the mobile app
By phone
- Call 311 if you’re in Philadelphia
- Call (215) 686-8686 if you are outside of Philadelphia
The contact center answers calls on weekdays from 8 a.m. to 8 p.m.
By email
- Email: philly311@phila.gov
When you submit a service request, remember to provide:
- The exact location: Include the closest street address (name and number).
- Clear details: Give a thorough explanation of the issue (e.g., size, shape, exact placement).
- Pictures: Photos help our staff route your request to workers in the field.