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Final project reports with the Office of Homeless Services

The Service Design Studio (SDS) worked on a project with the Office of Homeless Services (OHS) to make their emergency housing prevention, diversion, and intake services more trauma-informed. These two reports document that project work.

Name Description Released Format
Insights, opportunities, and action PDF A report documenting SDS's deep research to better understand the OHR emergency housing prevention, diversion, and intake services. August 30, 2021
Trauma-informed service design with OHS PDF A report covering how SDS designed trauma-informed service experiences with people experiencing homelessness and the staff who support them August 30, 2021

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