The Service Design Studio (SDS) worked on a project with the Office of Homeless Services (OHS) to make their emergency housing prevention, diversion, and intake services more trauma-informed. These two reports document that project work.
| Name | Description | Released | Format |
|---|---|---|---|
| Insights, opportunities, and action PDF | A report documenting SDS's deep research to better understand the OHR emergency housing prevention, diversion, and intake services. | August 30, 2021 | |
| Trauma-informed service design with OHS PDF | A report covering how SDS designed trauma-informed service experiences with people experiencing homelessness and the staff who support them | August 30, 2021 |