COVID-19 vaccine

The vaccine is available to everyone 12 and older! Find a City-run vaccine clinic or partner vaccine clinic to protect yourself and your loved ones. If you have questions about vaccination, call (215) 685-5488.

Service Design Studio


Collaborating with Philadelphians to design better City policies and services.

What we do

The Service Design Studio is a unit within the Office of the Chief Administrative Officer. We support service improvement efforts at the City of Philadelphia.

As a team of design research and service design practitioners, we believe:

  • Service access is a social justice issue.
  • Design is never neutral.
  • The people closest to a policy or service challenge should inform its design.

We address these beliefs by:

  • Doing fieldwork to understand shared needs, barriers to delivery, and opportunities for improvement.
  • Collaborating with residents and City staff to design policies and services that work for people.
  • Evaluating the effectiveness of our solutions before broad implementation.
  • Championing ethical and data-driven design practices.
  • Teaching colleagues design methods for use in their work.

Connect

Address
1401 John F. Kennedy Blvd.
Room 630
Philadelphia, PA 19102
Email service.design@phila.gov

Staff

Name Job title Phone #
Liana Dragoman Director of Strategic Design
Devika Menon Service Design Strategist
Andrea Ngan Service Design Strategist
Shebani Rao Senior Design Researcher
Danita Reese Service Design Strategist
Veronica Yeung Service Designer
Sorry, there are no results for that search.

Top