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Service Design Studio

Collaborating with Philadelphians to design better City policies and services.

What we do

The Service Design Studio is a unit within the Office of the Chief Administrative Officer. We support service improvement efforts at the City of Philadelphia.

As a team of design research and service design practitioners, we believe:

  • Service access is a social justice issue.
  • Design is never neutral.
  • The people closest to a policy or service challenge should inform its design.

We address these beliefs by:

  • Doing fieldwork to understand shared needs, barriers to delivery, and opportunities for improvement.
  • Collaborating with residents and City staff to design policies and services that work for people.
  • Evaluating the effectiveness of our solutions before broad implementation.
  • Championing ethical and data-driven design practices.
  • Teaching colleagues design methods for use in their work.


1401 John F. Kennedy Blvd.
Room 630
Philadelphia, PA 19102

Engaging the community

Equitable Community Engagement Toolkit

Learn how to collaborate with community members in an equitable way.

Explore the toolkit


Name Job title Phone #
Ciara Ali Khan Lead Service Designer
Elizabeth Cain Research and Evaluation Practice Lead
Liana Dragoman Director of Strategic Design
Devika Menon Service Design and Delivery Practice Lead
Andrea Ngan Community Co-Design Practice Lead
Danita Reese Deputy Director of Strategic Design
Veronica Yeung Lead Service Designer
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