In an emergency, you call 911. But what if you need a pothole filled or graffiti removed? You dial 3-1-1!
Like other cities, Philadelphia has its own 311 service, and this year it celebrates 10 years of operations. Over that time, the service has yielded more than 9.4 million calls.
Today, Philly311 call center staff commemorated its 10th anniversary with a visit from Mayor Jim Kenney and other City officials.
Since its founding in 2008, Philly311 has helped the entire population of Philadelphia — several times over!
Philly311 by the Numbers (2008-2018)
- 9,419,589 calls received
- 6,008,322 information requests processed
- 3,004,114 service requests processed
- The average call time to Philly311 was 3 minutes, 24 seconds
- 381,328 requests submitted via the Philly311 app
Top Philly311 Service Requests (2008-2018)
- 99,552 graffiti abatement requests received
- 87,227 pothole & street defect requests received
- 17,972 new fire alarm installation requests received
Philly 311 also recognized four agents for being employed with the call center since its opening in 2008. Congrats to Katie E., Christine A., Edison S., and Kim B.!
When the City started Philly 311, the agency offered services only by phone or walk-ins at City Hall. In 2012, City Hall took constituent services to the next level when residents started to submit requests with greater ease using the Philly311 mobile app, available for both iOS and Android devices.
In recent years, Philly311 activated to provide information on the 2015 papal visit, the 2016 Democratic National Convention, and the 2018 Super Bowl Parade. In other words, Philly 311 helps make sure Philly is always ready to shine on the world stage!
It’s not just about flash, though. It’s also about serving Philly’s neighborhoods and residents consistently, day in and day out.
In October, Philly311 launched a team of four agents dedicated to receiving and responding to all service requests that come in about The Philadelphia Resilience Project, the City’s unified emergency response to combat the opioid crisis. Services are available in English and Spanish.