911 is for emergencies only. For all non-emergency City services or information, call 311.
The 311 service is available to anyone who needs to know more about Philadelphia, City services, or general information. Residents, businesses, and visitors are all encouraged to call.
If you are calling about updates on special events, or other general information, your inquiry is answered immediately. If you are trying to contact a specific City employee, your call will be transferred. If you are calling for a service request, a work order is placed and sent to the proper department. Callers seeking City services will receive a tracking number to follow-up on their request through the web site or by calling 311.
The 311 Contact Center records service requests from citizens and advise the caller of the expected time frame for resolution. This data is provided to PhillyStat so they can hold City Departments accountable for responding to the needs of Philadelphia residents in a timely manner.