We’ve seen a large number of anonymous submissions with inappropriate content. To help protect our system and our staff, requests in our mobile app and web portal will be marked as private.
To view and track the cases you submit, we recommend creating an account. An account allows you to easily see updates and follow the progress of your requests.
Thank you for your understanding as we work on a solution.
Cases marked as private are not visible to the public. You can track the status of a private service request if you submitted your request while logged into an account. You can also call 311 for an update.