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Report a complaint


We help to make sure youth in residential placements are safe and supported. If you have a complaint about a facility, you can complete the form on this page. This will give us the details we need to better help you.

Your information is confidential. Only OYO staff will read your responses. To learn more about what happens when you report a complaint, visit our frequently asked questions.

To answer these questions in a language other than English, contact us at (215) 686-1178 or

Reporting child abuse or neglect

OYO is a mandated reporter. This means that our office must report suspected abuse or neglect to the state. If you describe abuse or neglect in this form, we will contact Pennsylvania’s ChildLine on your behalf.

To report child abuse or neglect yourself, call ChildLine at (800) 932-0313. They accept reports 24 hours a day, seven days a week.

You can also contact the appropriate agency listed below:

Complaint form