Overview
We help to make sure youth in residential placements are safe and supported. If you have a complaint about a facility, you can complete the form on this page. This will give us the details we need to better help you.
Your information is confidential. Only OYO staff will read your responses. To learn more about what happens when you report a complaint, visit our frequently asked questions.
To answer these questions in a language other than English, contact us at (215) 686-1178 or OYO@phila.gov.
Reporting child abuse or neglect
OYO is a mandated reporter. This means that our office must report suspected abuse or neglect to the state. If you describe abuse or neglect in this form, we will contact Pennsylvania’s ChildLine on your behalf.
To report child abuse or neglect yourself, call ChildLine at (800) 932-0313. They accept reports 24 hours a day, seven days a week.
You can also contact the appropriate agency listed below:
- For facilities overseen by the Philadelphia Department of Human Services: Call the Commissioner’s Action Response Office (CARO) at (215) 683-6000 or dhscaro@phila.gov.
- For behavioral health facilities: Call Community Behavioral Health Member Services at (888) 545-2600.
- For criminal complaints: Contact your local police department.