You can always get help to afford your water bill. The City has programs that can lower monthly payments and, in some cases, forgive eligible water bill debt for income-eligible households, seniors, and customers facing special hardships.
The best part? You only need to submit one application. We’ll review it and see which program offers you the most savings. Read on to learn more.
Lower your monthly bill with TAP
The Tiered Assistance Program (TAP) helps eligible households pay an affordable monthly water bill. It is a tiered program that enrolls based on household size and income.
If you enroll in TAP:
- Your monthly bill stays the same because it’s based on your income—not your water usage.
- Eligible past-due debt begins to fall off your account after you make your first TAP payment.
- After you make 24 qualifying TAP payments, any remaining eligible debt—including principal and penalties—is forgiven.
Thousands of Philadelphians already use TAP to make their water bills more affordable. You can too!
Get a 25% discount if you’re 65 or older
Philadelphia offers a 25 percent water bill discount for eligible seniors.
You qualify if you:
- Are 65 or older.
- Live at the property where you receive water service.
- Have the water bill in your name.
- Meet the program’s annual income limit, which was increased to $42,100 in 2026.
Apply once to see what you qualify for
You don’t have to figure out which program is right for you.
Just submit the universal application online, by mail, or in person. We’ll review your information and enroll you in the program that provides you the most benefit.
Quick Tip: It’s faster and easier to apply online.
If you need help applying, our community partners can assist you. You can also call (855) 827-8373 for help.
But wait! The first—and most important—step is getting the right documents. Having everything you need will help speed up the application process. The application will ask for:
- Information about each member of your household
- Proof that you live in your home
- Income information for all income sources
Make sure you have the required documents ready by using the application checklist on our website.
Don’t think you qualify? Apply anyway.
It’s still worth applying even if you’re unsure whether you’re eligible.
If you don’t qualify for TAP or the Senior Discount, you may still have other options to make your bill more manageable. Depending on your situation, you may be able to:
- Set up a payment agreement to pay your balance over time.
- Choose another payment option that fits your budget.
If you’re experiencing a special hardship because of job loss, medical condition, or another qualifying circumstance, we may be able to help. Don’t count yourself out!
