Beginning November 1, 2021, the Department of Labor’s Office of Worker Protections is launching a Fair Workweek public survey. The goal of this survey is to gauge awareness and collect feedback about the Fair Workweek law from covered service retail and hospitality workers. 

The law has been in effect since April 1, 2020. It requires that certain service, retail and hospitality employees receive a predictable work schedule and other protections, regardless of immigration status. Workers advocated for the Fair Workweek law by citing hardships caused by unpredictable schedules such as “last minute” schedule changes and the inability to gain access to new work hours. 

Responses are anonymous and will be compiled into a public report that will provide useful information for city government and other relevant stakeholders. 

The survey results will focus on the following:

  • Evaluate workers experiences under the Fair Workweek law, 
  • Gauge workers’ awareness of the law, and 
  • Identify potential areas for future worker outreach. 

The survey will be conducted during a 30-day time period in November. If you are covered under the Fair Workweek law, we want to hear from you! 


Are you a service retail or hospitality employee covered under the Fair Workweek law? 

Philadelphia’s Fair Workweek law requires certain service, retail and hospitality employers provide covered employees with predictable schedules and other protections. Service, retail, and hospitality employers are required to follow the  Fair Workweek law if they have  250 or more employees and 30 or more locations (including franchises and chains). Temporary staffing agencies may also be covered by the Fair Workweek law. Among the key provisions of the Fair Workweek law are to provide eligible workers with: 

  • A 14-day advanced notice of posted work schedule. 
  • Predictability pay for employer-initiated changes to the schedule.
  • A good faith estimate of an average workweek.
  • The right to refuse additional hours to scheduled shifts.
  • Offer existing employees with new work hours before hiring new employees.
  • Nine hours of rest between certain shifts.

If you work for a covered service retail or hospitality employer described above, your opinion can help protect other workers by filling out the Fair Workweek survey.  

What you need to know about the survey.

I don’t know enough about Fair Workweek to fill out the survey.

That’s ok! We are collecting information about your experience and opinions about the law. There is no right or wrong answer.  

I don’t want to give out my name or any personal information. 

The survey is completely anonymous and will be used to increase awareness about Fair Workweek protections. Retaliation by employers is illegal. 

I don’t know if I’m covered under Fair Workweek. 

If you are a service, retail or hospitality employee and your employer has 250 or more employees worldwide or 30 or more locations worldwide, you are most likely covered. This includes the following job positions, regardless of immigration status:

  • Housekeeping
  • Bartender
  • Server
  • Cashier
  • Dishwasher
  • Line cook
  • Banquets
  • Front desk

You can always call the Office of Worker Protections with questions or to file a complaint at 215-686-0802 or email Check out the Fair Workweek resources page and FAQ for additional information.

Share the Fair Workweek survey with friends, family and coworkers who work in service, retail or hospitality.