The Bounce Back Philly (BBP) program of the Department of Public Health provides resources and support to people who need to safely separate from their friends and family when they have or have been exposed to COVID-19.

BBP offers a free, safe, and comfortable room in a private Center City hotel to anyone who cannot safely separate. Every Philadelphian is eligible to stay at the Isolation & Quarantine (I&Q) Hotel, regardless of immigration status.

How does it work?

When a Philadelphian gets COVID-19 or is exposed to someone with COVID-19 and has nowhere to stay or safely isolate, they can call us to request temporary housing at the I&Q Hotel.  We will ask the caller a few questions to ensure their eligibility. Once we finish our review and determine the caller is a good fit for the hotel, we call the person back and arrange for free van transportation to our Center City location. Once the guest arrives, our I&Q staff at the hotel take over to ensure a safe and comfortable stay.

Call our friendly I&Q staff at (267) 396-2712.
(Mon.-Fri.: 8:30 a.m. to 7 p.m.; Sat.: 9:00 a.m. to 5 p.m.)

Referrals to the I&Q Hotel can also be made by completing an online form.

Take a virtual tour

Are you curious to see the benefits we offer our guests?   Take a virtual tour in English and Spanish that shows how our guests check in and out of the I&Q Hotel and how we make their stay as comfortable as possible.


What are people saying about the I&Q Hotel?

The virtual tour provides you with a glimpse of the site, but you don’t have to take our word for it. Here’s what some of our satisfied guests have told us about their experience:

“The staff were a blessing during my unexpected needed stay here. Front desk staff were very polite and cheerful upon requests for additional support and supplies.”
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“If I needed something it came. The I&Q nurse always checked on me. Everything is accommodated. You all make sure everyone is taken care of. Everything is good!”
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“The I&Q social workers were exceptional in assistance with encouragement, clothes, and preparing for shelter services if needed. They were an excellent source of moral support.”
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“Three delicious warm meals and snacks are brought to my room every day. I’m not only getting healthy–I’m also getting an opportunity to re-enter society with hope.”
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“Great service and great staff. I feel supported through this experience.”

Find out more