The City of Philadelphia is extending its water shutoff protection measure through September 30 for residential and commercial water customers who are unable to pay their bills. The Philadelphia Water Department (PWD) and the Water Revenue Bureau have also suspended all penalties and late fees for unpaid water bills until further notice.

Water shutoff extensions began in March 2020 to provide relief to residents in response to the COVID-19 pandemic. If you have any questions about your bill or need support, you can request a telephone call from a Water Revenue Representative.

We believe access to clean, safe water is essential in overcoming the current pandemic. Since the start of the pandemic, PWD has restored water service to more than 15,000 customers who were previously disconnected for non-payment.

If you can pay your water bill, please continue to do so. This revenue helps fund important water projects that are vital to everyday life in Philadelphia.

Although unpaid bills will not result in a shutoff through September 30, you should still pay your bill as the balance will continue to grow.

There are several, easy ways to pay:

  • Online: phila.gov/waterbill
  • Over the telephone, by calling (877) 309-3709, or
  • Mail, by sending a check payable to “City of Philadelphia” to:
    Water Revenue Bureau
    P.O. Box 41496
    Philadelphia, PA 19101-1496

You can also schedule an appointment to pay your water bill in person at the Municipal Services Building, in Center City. You must have an appointment to enter the building. No walk-ins are allowed, and satellite offices remain closed.

If you can’t afford your water bill, help is available:

The Water Revenue Bureau has limited resources, with many staff working remotely. Customers may experience longer processing times for assistance applications and increased wait times in the PWD contact center.

Read the full water shutoff freeze update from the Philadelphia Water Department