In case you missed it, the Digital Literacy Alliance (DLA) launched a fast-track grant cycle in April in response to the digital needs that arose from the COVID-19 pandemic.

The DLA grant provided funding to the Community Learning Center (CLC), the ExCITe Center at Drexel University, and SEAMAAC to establish one or more Digital Navigator roles within their organizations. We’re thrilled to announce that these services are now live—each of these organizations now have helplines staffed with Digital Navigators who are ready to take calls. Digital Navigators can help residents:

  • Access and apply for affordable internet
  • Obtain low-cost or free computers
  • Get basic technical support
  • Receive digital literacy training

We’re thrilled how quickly this program came together—moving from the Alliance to the Office of Innovation & Technology to these three organizations. A lot of work, speedy turnaround times, and critical thinking went into creating this grant cycle and program. We look forward to how this program and digital equity work will continue to grow as we move forward.

How to connect with a Digital Navigator

Although each organization will support its local community and residents, individuals from any Philadelphia neighborhood can call the locations below to speak to a Digital Navigator.

If residents call  outside of regular hours, they can leave a message for a callback within in one to two business days. You can also contact a Digital Navigator via email.

Community Learning Center (CLC)

The ExCITe Center at Drexel University


  • Helpline: 215-867-9732
    Digital Navigator Webpage:
    Live chat translation is available in Spanish. Interpreters are also available for most languages on helpline calls. When leaving a message, callers must include a request to be called back in their preferred language.