“Digital Navigators” are digital support staff who provide remote or in-person one-to-one dedicated support to households around accessing and using technology.

Digital Navigators can help residents:

  • Sign up for or get help with PHLConnectED, the city’s initiative to ensure all pre-K-12 households have internet access;
  • Access, apply, and set up affordable and low-cost internet;
  • Obtain a low-cost or free computer;
  • Get basic technical support;
  • Troubleshoot connectivity issues;
  • Use online programs or apps for work, telehealth, government services, adult education, and ecommerce; and
  • Refer individuals to digital literacy training, adult education programs, or workforce programs.

How to connect with a Digital Navigator

Any Philadelphia resident who needs digital support can call the locations below to speak to a Digital Navigator.

Residents can also leave a message to receive a callback within one to two business days. You can also contact a Digital Navigator via email.

Beyond Literacy 

The ExCITe Center at Drexel University