“Digital Navigators” are digital support staff who provide remote or in-person one-to-one dedicated support to households around accessing and using technology. 

Digital Navigators can help residents:  

  • Sign up for or get help with PHLConnectED, the city’s initiative to ensure all pre-K-12 households have internet access;   
  • Access, apply, and set up affordable and low-cost internet;  
  • Obtain a low-cost or free computer; 
  • Get basic technical support;  
  • Troubleshoot connectivity issues; 
  • Use online programs or apps for work, telehealth, government services, adult education, and ecommerce; and  
  • Refer individuals to digital literacy training, adult education programs, or workforce programs. 

How to connect with a Digital Navigator 

Any Philadelphia resident who needs digital support can call the locations below to speak to a Digital Navigator.  

Residents can also leave a message to receive a callback within one to two business days. You can also contact a Digital Navigator via email.  

Beyond Literacy 

  • Helpline: 215-426-7940  
  • Hours: Live answered on Mondays (8:30 a.m. to 4:30 p.m.), Tuesdays (12:30 to 4:30 p.m.), Thursdays (12:30 to 4:30 p.m.), and Fridays (8:30 a.m. to 12:30 p.m.) 
  • Email: info@beyondliteracy.org

The ExCITe Center at Drexel University 

SEAMAAC 

  • Primary Helpline: 215-867-9732 
  • Secondary: 215-824-5725
  • Email: digital@seamaac.org 
  • Digital Navigator Webpage: https://seamaac.org/digital-navigation/  
  • Live chat translation is available in Spanish. Interpreters are also available for most languages on helpline calls. When leaving a message, callers must include a request to be called back in their preferred language.