A trained and experienced PCHR staff member uses conflict resolution practices or formal mediation sessions to help the parties identify the nature of their conflict. If the disputing parties reach an understanding, the mediator develops a confidential agreement that is in the best interest of the parties.

PCHR staff does not take sides in the dispute, nor do they force people to participate in the program. In addition, staff does not do anything to harm either party, including violating someone’s confidentiality. Our goal is to facilitate communication with disputing parties and to resolve the underlying conflict.