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One Philly Student Loan Hub

Federal student loans

Federal Student Loan guidelines can change quickly! For the latest news and information, visit studentaid.gov.

Understand your loan situation

The federal government has made changes to student loans. The changes will have major impacts on borrowers, and you may need to take action depending on your situation. Delayed and missing payments could impact your credit score, federal tax refund, and other finances, so it’s important to log into your studentaid.gov account to find:

  • Your total loan balance.
  • Your loan status.
  • What payment plan you’re enrolled in.
  • Who your loan servicer is.

Find answers to your student loan questions

Search for a keyword or browse common topics:

If you need help understanding the information on this page, see the glossary of Federal Student Aid terms.

Loan payment issues

I can’t afford my monthly loan payment.

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I stopped making payments on my loan during the COVID-19 pandemic.

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I missed a loan payment and have a past-due balance.

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I have an Income-Driven Repayment (IDR) plan, but I didn’t update my income or “recertify” by the deadline listed in my studentaid.gov account.

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Changes to federal payment plans

I’m enrolled in the SAVE Plan and heard the plan has ended. What do I do now?

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I have a Parent PLUS loan to pay for my child’s education.

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I have a Parent PLUS loan and I’m planning to apply for new federal student loans this year.

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Loan forgiveness and cancelation

I’m not sure which forgiveness programs I’m eligible for.

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I work for a government agency or a nonprofit organization.

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I’m a teacher.

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Other common loan challenges

I still need help to understand my loan situation.

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I’m a not a U.S. citizen and I’m having issues applying or paying for a student loan.

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I think that my identity was stolen.

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I’m currently incarcerated.

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