PVCOOP operates under a joint oversight from the City’s Procurement Department and the Department of Finance and serves as the primary point of contact for vendors navigating City systems and processes. By bringing vendor support functions together under one team, PVCOOP will improve communication, streamline issue resolution, strengthen accountability, and provide a more coordinated experience for businesses working with the City.
“From day one, I promised Philadelphians that we would build a government people can see, touch, and feel,” said Mayor Cherelle L. Parker. “That commitment extends to the businesses, entrepreneurs, nonprofits, and community organizations that help move our city forward every day. PVCOOP is about making City government more responsive, more accessible, and easier to work with. Whether a vendor is seeking information, navigating a process, or waiting for payment, they deserve clear communication and reliable support. By creating a dedicated front door for vendor engagement, we are improving service, strengthening partnerships, and building a government that works better for everyone.”
“We want the vendor community to know that we are listening. Vendors are essential partners in delivering services to residents and the City is deliberate about making it smoother to navigate our processes and to get paid on time,” said Ronald Hovey, Procurement Commissioner. “PVCOOP will provide vendors with an integrated and thoughtful approach to procurement and finance while they are doing business with the City.”
Businesses and organizations can contact PVCOOP for assistance with vendor registration, account updates, procurement processes, payment-related questions, issue resolution, and connecting with the appropriate City department or resource.
“I am encouraged by the City’s initiative to simplify the procurement process,” said Stacy Giordano, Contracts Administrator for JPC Groups, Inc., a longtime City vendor. “Efforts that improve communication and responsiveness not only benefit existing businesses but also make our community more attractive to new development opportunities.”
In addition to improving vendor services, PVCOOP is creating new pathways into public service for Philadelphia residents and advancing the City’s commitment to economic mobility.
The unit is staffed by five graduates of the City College for Municipal Employment (CCME) Bridge to Employment program. These CCME Fellows completed the workforce development program in partnership with the Community College of Philadelphia, creating a pathway into careers in public service while helping the City strengthen vendor support services.
“The City College of Municipal Employment prepared us to serve our communities and build careers in public service,” said Michel Felix, CCME Fellow. “Through PVCOOP, we’re able to apply those skills while helping businesses navigate City government and access the resources they need.”
“The establishment of PVCOOP allows the City of Philadelphia to solve for two issues,” said Camille Duchaussée, Chief Administrative Officer. “It provides ongoing support and immediate employment for participants of the CCME Bridge to Employment program, and a dedicated team to deliver concierge-level customer service to businesses working with the City.”
PVCOOP is both a government modernization initiative and a workforce development success story. By investing in local talent and improving how vendors interact with City government, Philadelphia is strengthening partnerships, increasing accountability, and advancing broader procurement reform efforts.
The City of Philadelphia remains committed to continuous improvement and to building a government that is responsive, collaborative, and accessible. The launch of PVCOOP represents an important step toward modernizing City operations and improving the experience of doing business with Philadelphia.