New technology improves customers’ experience, enhances safety and increases efficiency
PHILADELPHIA, PA- October 22, 2025, The City of Philadelphia is embracing innovation in municipal service delivery with the launch of its Virtual Inspection Program, a bold step into the future of building safety and compliance. Powered by the brand-new Virtual Inspections Application (VIA), this initiative modernizes how the Department of Licenses and Inspections- Inspections, Safety and Compliance Division (L&I ISC) conducts certain inspections—offering a safe, efficient, and convenient alternative to traditional in-person visits.
Currently, contractors, permit holders, property owners, licensees and other customers can now conduct selected inspections remotely using just a smartphone or tablet, with real-time guidance from a Certified City of Philadelphia Building Inspector.
How the Virtual Inspection Process Works
- Schedule an inspection via the City’s eCLIPSE online portal or by calling 215-255-4040.
- On the scheduled date, the customer connects with the inspector through their mobile device.
- Using the device’s camera, the customer follows the inspector’s guidance to show specific areas of the property.
- The inspector conducts a full review live and in real time—asking questions, documenting compliance, and ensuring code requirements are met.
What Can Be Inspected Virtually?
The VIA program is ideal for a wide range of residential and light commercial inspections, including:
- Water heater or furnace replacements
- Window and siding installations
- Moisture barrier checks
- Kitchen and basement remodels
- Roof and EZ deck inspections
- Electrical audit permits
- Curb traps
- And other minor interior inspections in occupied buildings
Why It Matters: The Benefits of Virtual Inspections
This program is not just a digital convenience; it’s a strategic leap forward in customer service, public health, and sustainability:
- Safety First: Reduces exposure to illnesses by minimizing in-person contact
- Faster Service: Remote inspections mean more inspections completed per day
- Green Government: Fewer vehicles on the road = lower carbon emissions
- Customer Convenience: No need to take off work or wait around for inspectors
Born out of the COVID-19 pandemic’s call for innovation, VIA is here to stay as a permanent fixture in the City’s toolkit for better, smarter services.
Important Scheduling Information
- Virtual Inspections are already included in permit fees—no extra cost.
- All requests must be submitted by 8:00 a.m. for next-business-day scheduling.
- Inspections are available Monday through Friday.
To request a Virtual Inspection, visit eCLIPSE or call 215-255-4040.
The Department of Licenses & Inspections- Inspections Safety and Compliance Division (L&I ISC) enforces the City’s codes for the safe and lawful construction and use of buildings. Our main goal is to build and sustain a safer Philadelphia. L&I ISC embraces best practices in technology and customer service. We enable the public to access information, secure required approvals, and comply with building safety requirements in a convenient, reliable, and transparent manner. L&I ISC achieves code compliance through collaboration, education, and effective enforcement measures that hold businesses, contractors, and property owners accountable.