Every year, the Department of Licenses and Inspections (L&I) brings together residents, businesses and contractors for our Focus Group Sessions an open forum where your voices shape the future of our services. If you’ve applied for a license or permit, you’ve had the chance to join in and share your experiences and ideas.

This year, your feedback is driving real change. Here’s where L&I is focusing its efforts to serve you better:

• eCLIPSE: We’re streamlining business license renewals, automating how permit holds get resolved and making it easier for you to view your permits online.
• Communication: We’re expanding our internal knowledge base, creating helpful training videos, sharing new support resources and publishing a clear, step-by-step guide on inspection requirements.
• Permit Issuance: We’re simplifying EZ permit standards, rethinking rules for minor residential changes and sharing approval timelines so you know what to expect.
• Inspections: We’re providing clearer instructions and exploring ways to send more accurate inspector arrival times- possibly right to your phone via text.
• Violations: We’re making complaint statuses easier to understand, publishing average investigation timelines and improving the Violation Resolution webpage to keep you informed every step of the way.

Thank you to everyone who shared their experiences and ideas. Your feedback helps us strengthen our services, improve transparency, and better serve Philadelphia’s communities. We look forward to continuing the conversation at next year’s Focus Group Sessions.