As the Mayor Kenney administration comes to a close, the Office of the Chief Administrative Officer (CAO) looks back at the work they’ve done since 2016. The Office of the Chief Administrative Officer (CAO) works to modernize city government and improve the efficiency and effectiveness of City services. The CAO oversees six City departments and offices: the Office of Innovation and Technology (OIT), Records, Procurement, the Office of Administrative Review, the Office of Talent & Employee Success (OTES), and the Service Design Studio (SDS).  

Since it was formed, the Office of the Chief Administrative Officer has demonstrated how a central office focused on internal administrative functions can improve the outward performance of government to better serve residents. 

CAO’s leadership has made a mark on the City of Philadelphia as an organization in 3 big ways: 

  1. Driving enhancements to HR practices and employee-focused policy  
  2. Partnering with City departments to implement business process improvements and projects that transform operations
  3. Strengthening internal administration 

The CAO has centered these principles through dozens of initiatives that have modernized how the City operates to benefit the municipal workforce, residents, and businesses. The CAO’s Modernizing Philadelphia Municipal Government Report details specific improvements and impacts the department made from 2016 to 2023.