PHILADELPHIA—The City of Philadelphia and Verizon have begun the cable franchise renewal process which includes collecting community feedback. In 2024, the City of Philadelphia’s current 15-year cable television franchise agreement with Verizon will expire. A cable franchise enables the franchise holder to use the City’s “rights-of-way” for an agreed term of years to operate its system and deliver cable service.

As a part of the negotiations of the franchise renewal, the City of Philadelphia’s Office of Innovation and Technology (OIT) is seeking community feedback about residents’ experiences with Verizon services to help inform the renewal negotiation period.

“Philadelphia residents will always be the main priority when it comes to the City’s decisions and agreements,” said Mark Wheeler, Chief Information Officer. “OIT looks forward to hearing and learning from Philadelphians throughout the franchise renewal process. The City wants to ensure that the future franchise agreement meets the cable-related needs of Philadelphia.”

Feedback can be submitted online at or via email to Citizens can also submit comments by leaving a voicemail at 215-686-8125 or by mail to:

Cable Franchise Authority

Attn: Mark McLaughlin, Cable Television Administrator

City Hall, Room 726

Philadelphia, PA 19107