In response to the COVID-19 coronavirus emergency, the City of Philadelphia is extending its water shutoff freeze until June 1. Until this new date, the Philadelphia Water Department and the Water Revenue Bureau  will not shutoff water service to residential and commercial customers. The shutoff  freeze had previously been extended until May 15.

Although unpaid bills will not result in a shutoff during this time, you should still pay your bill as the balance will continue to grow. Customers who are unable to pay can apply for water bill help.

There are several, easy ways to pay:

  • Online:
  • Over the telephone, by calling (877) 309-3709, or
  • Mail, by sending a check payable to “City of Philadelphia” to:
    Water Revenue Bureau
    O. Box 41496
    Philadelphia, PA 19101-1496