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Water department will not turn off water for non-payment until June 1

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Water department will not turn off water for non-payment until June 1

May 4, 2020 Lana Adams Department of Revenue

In response to the COVID-19 coronavirus emergency, the City of Philadelphia is extending its water shutoff freeze until June 1. Until this new date, the Philadelphia Water Department and the Water Revenue Bureau will not shutoff water service to residential and commercial customers. The shutoff freeze had previously been extended until May 15.

Although unpaid bills will not result in a shutoff during this time, you should still pay your bill as the balance will continue to grow. Customers who are unable to pay can apply for water bill help.

There are several, easy ways to pay:

Online: phila.gov/waterbill
Over the telephone, by calling (877) 309-3709, or
Mail, by sending a check payable to “City of Philadelphia” to:
Water Revenue Bureau
O. Box 41496
Philadelphia, PA 19101-1496

Read the full water shutoff freeze update from the Philadelphia Water Department