- All fire emergencies should be reported through the 9-1-1 system.
- In the event of a fire emergency, City residents and visitors should dial 9-1-1.
- If you are indoors and experience a fire emergency, YOU AND YOUR FAMILY SHOULD EXIT THE STRUCTURE IMMEDIATELY, THEN CALL 9-1-1.
- If you find yourself trapped in a burning house or building, stay low below the heat and smoke, find a safe room and shut the door. Call 9-1-1 and tell the Fire Department dispatcher your exact address and location within the building. They will relay that information to responding Firefighters.
- All medical emergencies should be reported through the 9-1-1 system.
- In the event of a medical emergency, City residents and visitors should dial 9-1-1.
- When reporting a medical emergency it is important to remain calm. The Fire Department Dispatcher is a trained emergency medical dispatcher and will give you instructions on what to do until the arrival of emergency medical personnel.
- Please Remember! 9-1-1 is for REAL emergencies only !
Non-emergency concerns or information inquiries may be communicated to the PFD by calling the Fire Communications Center directly at (215) 922-6000.
Fire Communications Center
The Fire Communications Center (FCC) is the 9-1-1 and dispatch unit of the Philadelphia Fire Department. Its primary responsibility is to receive and process emergency 9-1-1 calls for fire and medical emergencies. This process includes receiving the 9-1-1 call and dispatching the appropriate fire or EMS recourses to the scene on the emergency. Dispatchers will maintain contact with all of our units via our 800 MHz trunked radio system. FCC dispatchers are trained and National Certified as Emergency Medical Dispatchers.
The Philadelphia Fire Department prides itself on an average response time of 4.5 minutes for Fire Engines and 6.5 minutes for Medic Units.