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PHLConnectED

Frequently asked questions

PHLConnectED is the City of Philadelphia’s program to connect Philadelphia families to a reliable, high-speed internet connection for school.

Eligibility and enrollment

What are the eligibility requirements for PHLConnectED?

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How do households get enrolled? How does a family find out if they qualify for PHLConnectED?

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How does a household know if they qualify for a wireline connection or a hotspot?

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If a household has a child who will be in kindergarten next year, can the household sign up now?

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I am in arears/in debt to Comcast. Can I enroll in PHLConnectED?

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Expanded eligibility

What public benefits qualify you to participate in PHLConnectED?

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How does someone receive special education services? Does that mean any student with an Individualized Education Plan (IEP)?

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How are students designated as English Learners?

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I now qualify, but I already have internet access, I would like to transition to PHLConnectED. How can I do that?

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When will the service date end for the newly eligible?

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I am now eligible. Will my school network be notified?

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211 hotline

What happens when families call 2-1-1?

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What information does a household need to have ready when calling the 211 hotline to determine if they are eligible for the program?

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Internet Connectivity

How long will eligible families have internet access?

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Will the internet connection contain content filtering?

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My child received an enrollment code for Comcast Internet Essentials (wired, in-home internet), but I’d prefer a hotspot instead. Can I switch?

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My child received a T-Mobile hotspot, but I’d prefer Comcast’s Internet Essentials (wired, in-home internet) instead. Can I switch?

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I have setup or other technical issues with my T-Mobile hotspot or with Comcast Internet Essentials. What should I do to get it fixed?

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