Philadelphians can now dial 2-1-1 to get access to resources and services for violence prevention in the city. This hotline is available 24 hours a day, seven days a week, 365 days a year.
Calling the hotline
To use the hotline, callers can dial “2-1-1” to be directed to a 2-1-1 main menu. Callers should then press “3” to be put in touch with a Resource Navigator. This Resource Navigator quickly gathers information from the caller to refer or connect the caller to the resources they need.
Examples of the kinds of services and resources which will be available to residents who call the 2-1-1 Hotline for help include:
- Conflict Intervention
- Youth Violence Prevention
- Peer Counseling
- Referrals to Violence Prevention Community Organizations
- Neighborhood Crisis Mediation Services
- Workforce Development and Jobs Training programs
- Behavioral Health and Crisis Support Services
- Community Support Services (CLIP, L&I) for Vandalism, Graffiti, Litter, Vacant Lots
- After-school programming, mentoring & academic support services
At the end of the conversation, the Resource Navigator will either transfer the caller directly to the community resource or they will text the caller the contact information for programs to follow up with.
Each caller will be offered the option for the Resource Navigator to follow-up with them at a later time to ensure that a successful connection to services was made.
The Hotline is a resource hub and a preventative tool. If you or a loved one are experiencing or witnessing a crime in real time, Philadelphians should call 911.
Agencies interested in being part of the solution can register with 2-1-1 at their Service Provider registry.
Philadelphians who would like to become a Resource Navigator for the hotline can view the job description and email their resumes to email@example.com. Navigators receive specialized training in areas such as trauma-informed care, mental health first aid, cultural competency as well as understanding specific anti-gun violence resources within the community.