Frequently Asked Questions
Code Unit

Why did I receive this notice (or ticket)?
An enforcement officer observed a violation of City law and determined that recipient was the responsible party.

What can I do about this notice or ticket?
Pay or contest by requesting an administrative hearing by mailing to Code Unit.

Is there walk-in service for scheduling a hearing or payment processing?
Yes, 913 Filbert Street from 8:00 AM to 8:00 PM Monday - Friday and 9:00 AM to 1:00 PM on Saturday.

Tax Review Board

What can I appeal at the Tax Review Board?
A taxpayer can request a hearing for any money or claim collectible by the Department of Revenue, for or on behalf of the City or the School District of Philadelphia. This includes but is not limited to, any tax, water or sewer, license fee or other charge and the related interest and penalty. Refunds and the related interest and penalty paid to the City may also be appealed.

How do I apply for a hearing?
Taxpayers should first attempt to resolve any billing disputes with the appropriate department. If the dispute cannot be resolved at the department, an appeal may be filed with the TRB. A TRB Petition must be filled out, in triplicate, and filed with the TRB office by mail or in person.

How long does it take to have a hearing scheduled?
A hearing will be scheduled approximately 60 days after the petition is received by the TRB. Smaller cases are scheduled before a Master. The larger or more complex cases are scheduled before the full TRB.

Is it necessary to have a lawyer or accountant to represent me at the hearing?
No, TRB hearings are informal administrative hearings. A taxpayer can represent him/herself before either a Master or the full Board.

Is there a time limit to file an appeal?
Yes, for a petition for review you must file 60 days from the mailing date of the bill; and for a refund you must file 90 days from the mailing date of the notice of denial from the Department of Revenue.

Is there a filing fee for me to request a hearing?
No, the City offers this service free of charge.

Back to OAR

Risk Management
Does the City handle claims for work injuries for non-City employees?
No, the Employee Disability Unit handles only cases involving City employees. Other claims should be addressed to your own employer.

If I am a City employee with a complaint about my care or how my claim was handled, where do I go for help?
Complaints and concerns should be referred to the Employee Disability Unit at 215-683-1723 or 215-683-1715 or 215-683-1716.

How do I file a claim against the City?
Call the Claims Unit 215-683-1700 and a form will be mailed to you directly or click here to download a claim form. Complete the required information and return the form to the address listed in the contact section below or on the contact page by fax or mail.

Do I need to file a claim in person?
No. The claims adjuster can obtain all of the necessary information by telephone or by mail.

What information is needed to file a claim?
The necessary documentation will vary by claims type. If the claim is for damage to a motor vehicle, please provide photographs, if available, a copy of the police report, a copy of the Declaration Sheet from your automobile insurance policy, and two estimates of the cost of repair. If a claim is for bodily injury, please provide copies of medical bills as well. The claims adjuster assigned to your case will let you know what other information is required.

What is the Pennsylvania Political Subdivision Tort Claims Act?
Negligence claims against the City are governed by this law, commonly called the Tort Claims Act, which sets forth the eight ways in which the City can be liable for injury or property damage.

How long does it take to process a claim?
Once the City receives all of the necessary information, a decision should be reached within four weeks.

Does the Safety Unit handle worker safety and health concerns for private employers in the City of Philadelphia?
No. The U.S. Department of Labor's Occupational Safety and Health Administration (OSHA) handles workplace health and safety concerns for private sector employees. Their local area office is at 2nd & Chestnut Streets. OSHA's phone number is 215-597-4955. Risk Management's Safety unit only responds to workplace health and safety hazards for City of Philadelphia employees. The Safety Unit does not, however, have any jurisdiction over employees of SEPTA, the Philadelphia Parking or Housing Authorities, the Philadelphia Gas Works or the School District of Philadelphia.

What should the public do if they observe an unsafe condition?
Members of the public who observe an unsafe condition relating to operations of the City of Philadelphia should note the details of the condition (i.e. description of condition, location, vehicle number, time of observation) and contact the Safety and Loss Prevention Unit of the Risk Management Division.

Back to Risk Management

Bureau of Administrative Adjudication (BAA)
Where do I send my payment by mail?
Send check or money order to: City of Philadelphia, Parking Violation Branch, P.O. Box 41818, Philadelphia, PA 19101-1818

How do I request a hearing for a parking violation?
There are essentially three ways to have a hearing to dispute a parking ticket. You may request an in person hearing or you may submit evidence and testimony by mail or you may upload evidence and testimony via Web. To review all of your appeal options, click here.

If I have other questions?
To review Frequently Asked Questions, click here.

If I request a hearing will I be liable for the penalties?
If you request a hearing within 15 days, penalties will not be added. All hearings requested after 15 days will have penalties assessed and due if found liable.

Is there a walk-in service for payment processing?
Yes. Walk In payments are accepted at:
The Parking Violations Branch
913 Filbert Street in Center City
Monday through Friday: 8:00 AM to 8:00 PM
Saturday: 9:00 AM to 1:00 PM

Back to Bureau of Administrative Adjudication (BAA)