Coronavirus Disease 2019 (COVID-19)
This page reports the status and availability of key City services.
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Last updated: February 16, 2021
Trash and recycling
Trash & recycling
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Trash and recycling collections are delayed in some areas. Set materials out on scheduled day.
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Sanitation centers
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Sanitation centers are operating on a modified schedule. Find a center near you.
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Public health
COVID-19 helpline
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Call (800) 722-7112 to get answers about COVID-19 from trained health care providers.
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COVID-19 testing sites
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City-run testing sites are open. Find a free COVID-19 test near you.
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City health centers
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City health centers are open for normal hours. Find a health center near you.
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Cooling centers
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City cooling centers only operate during heat health emergencies. Find a cooling center near you.
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Mental health and addiction services
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The hotline is open 24/7. For help, call (866) 723-3014.
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Public safety
311
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Call 311 to submit a non-emergency service request. If you're outside of Philadelphia, call (215) 686-8686.
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Philadelphia Domestic Violence Hotline
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The hotline is open 24/7. For help, call at (866) 723-3014.
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Emergency services
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The Philadelphia Police Department, Philadelphia Fire Department, Regional EMS, and Office of Emergency Management are operating as usual.
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Courts
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Philadelphia Courts services and proceedings are limited. Find out about the current court operations.
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Prisons
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Currently, no civilian visitors are allowed at Philadelphia’s prisons. Official and legal visits are still permitted. Learn about the Philadelphia Department of Prisons' response to COVID-19.
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Utilities
Water
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Service will not be suspended for nonpayment through April 1, 2021. Regular billing will continue. See the Philadelphia Water Department website for details.
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Electric
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Until further notice, service will not be suspended for nonpayment. Regular billing will continue. See the PECO website for details.
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Gas
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Until further notice, service will not be suspended for nonpayment. Regular billing will continue. See the Philadelphia Gas Works (PGW) website for details.
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Recreation and culture
Parks
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City parks are open. Find a park near you.
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Playgrounds
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City playgrounds are open. Find a playground near you.
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Pools
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City swimming pools are closed.
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Recreation centers
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City recreation centers are closed.
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Older adult centers
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Parks & Recreation older adult centers are closed.
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Free Library
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Some Free Library branches are offering limited services. Learn about the library's virtual programs and available services.
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