City services
This page reports the status and availability of key City services.
Last updated: May 3, 2022
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Access to City services
| City buildings | City offices are temporarily closed to walk-in or counter services. Some departments are offering services by appointment or online. For details, contact your department of interest. |
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| Public meetings | Public meetings have been postponed or moved online. For details, see your department of interest. |
| Payment centers | In-person payments for taxes and water bills are available by appointment only. Learn how to schedule an appointment or pay your bill online. |
Trash and recycling
| Trash & recycling | Trash and recycling collections are delayed in some areas. Set materials out on scheduled day. |
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| Sanitation centers | Sanitation centers are operating on a modified schedule. Find a center near you. |
Transportation
| Public transit | SEPTA service is changing. Visit SEPTA.org for the latest alerts and schedules. |
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| Roads | Most roads are open as usual. Limited closures may be in place due to street improvements or construction. |
| Parking | Parking is being enforced as usual in most areas. Learn how to apply for a parking permit. |
Public health
| COVID-19 helpline | Call (800) 722-7112 to get answers about COVID-19 from trained health care providers. |
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| COVID-19 testing sites | City-run testing sites are open. Find a free COVID-19 test near you. |
| City health centers | City health centers are open for normal hours. Find a health center near you. |
| Cooling centers | City cooling centers only operate during heat health emergencies. Find a cooling center near you. |
| Mental health and addiction services | The hotline is open 24/7. For help, call (866) 723-3014. |
Public safety
| 311 | Call 311 to submit a non-emergency service request. If you're outside of Philadelphia, call (215) 686-8686. |
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| Philadelphia Domestic Violence Hotline | The hotline is open 24/7. For help, call (866) 723-3014. |
| Emergency services | The Philadelphia Police Department, Philadelphia Fire Department, Regional EMS, and Office of Emergency Management are operating as usual. |
| Courts | Philadelphia Courts services and proceedings are limited. Find out about the current court operations. |
| Prisons | Friends and family must make an appointment to visit an incarcerated person. Learn more about visiting and make an appointment online. |
Food or shelter access
| COVID-19 food distribution sites | Food distribution sites are open. Find a food distribution site near you. |
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| Homeless services | Emergency housing intake centers are open. Find an intake center near you. |
Utilities
| Water | Regular billing will continue. See the Philadelphia Water Department website for details. |
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| Electric | Regular billing will continue. See the PECO website for details. |
| Gas | Regular billing will continue. See the Philadelphia Gas Works (PGW) website for details. |
Licenses and inspections
| Applications and payment | In-person applications and payment are available by appointment. You can also use eCLIPSE to apply online for permits and licenses. |
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| Construction and inspections | Construction projects and inspections are proceeding. Learn more about construction site masking requirements and recommendations. |
Recreation and culture
| Parks | City parks are open. Find a park near you. |
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| Playgrounds | City playgrounds are open. Find a playground near you. |
| Pools | City swimming pools are closed. |
| Recreation centers | Recreation centers are open. Find a recreation center near you. |
| Older adult centers | Older adult centers are open. Find an older adult center near you. |
| Free Library | Some Free Library branches are offering limited services. Learn about the library's virtual programs and available services. |