This is library patron service work supervising a large group of lower level library assistants and clerical personnel in a variety of reader and/or library material processing services, which may include supervising the receiving, sorting and dispensing of books and other library materials in a central bookstack. Scheduling, reviewing, and evaluating the work of subordinate staff and volunteers is important in the work as is resolving patron complaints and problems.

Employees in this class report to higher level librarian.

• Plans, schedules, coordinates, and reviews the work in process and upon completion of a large group of lower level library assistants and clerical personnel; assigns employees to and rotates them among various service desks and other work areas; develops new procedures and suggests changes and simplifications in existing practices and procedures.
• Attends and participates in staff and committee meetings relating to the bookstack and its policies and procedures; makes recommendations concerning bookstack policies; confirms with Library Department supervisors to effect uniform service and efficient shifting of books.
• Trains, orients, and instructs employees in assigned duties and the use of computer terminals; conducts periodic staff meetings to discuss work processes and assignments; interprets and explains library policies and procedures for subordinate staff; prepares and reviews work activity and special reports; evaluates performance of subordinate employees; recommends disciplinary action for subordinate staff if appropriate.
• Participates in the work of subordinate employees engaged in patron services and library material processing services on a regular basis or when necessary; uses computer terminals for data entry and retrieval.
• Answers inquiries and complaints from the public regarding library services, rules, and regulations.
• Performs related work as required.