9A13

                                                                                         PAY RANGE:  12

LIBRARY ASSISTANT 3

 (Bilingual)

(General)

GENERAL DEFINITION

          This is library patron service work supervising a large group of lower level library assistants and clerical personnel in a variety of reader and/or library material processing services, which may include supervising the receiving, sorting and dispensing of books and other library materials in a central bookstack. Scheduling, reviewing, and evaluating the work of subordinate staff and volunteers is important in the work as is resolving patron complaints and problems. Employees in this class report to higher level librarian.

TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)

          Plans, schedules, coordinates, and reviews the work in process and upon completion of a large group of lower level library assistants and clerical personnel; assigns employees to and rotates them among various service desks and other work areas; develops new procedures and suggests changes and simplifications in existing practices and procedures. 

          Attends and participates in staff and committee meetings relating to the bookstack and its policies and procedures; makes recommendations concerning bookstack policies; confirms with Library Department supervisors to effect uniform service and efficient shifting of books.

          Trains, orients, and instructs employees in assigned duties and the use of computer terminals; conducts periodic staff meetings to discuss work processes and assignments; interprets and explains library policies and procedures for subordinate staff; prepares and reviews work activity and special reports; evaluates performance of subordinate employees; recommends disciplinary action for subordinate staff if appropriate.

          Participates in the work of subordinate employees engaged in patron services and library material processing services on a regular basis or when necessary; uses computer terminals for data entry and retrieval.

          Answers inquiries and complaints from the public regarding library services, rules, and regulations.

          Performs related work as required.

Bilingual Specialty

          Performs the duties shown above with members of a foreign language speaking community. 

REQUIRED KNOWLEDGES, SKILLS AND ABILITIES

KNOWLEDGE OF:

· library rules, procedures, and practices.

· the English language and spelling.

· arithmetic.

· the organization of and services provided by a large municipal library system

· the operation of computer entry devices.

· the use of computers, tablets, and e-readers in accessing library services and      resources

·

ABILITY TO:

· supervise a large group of library assistants and other clerical personnel performing library reader service and materials processing work.

· identify bibliographic records that match books or other forms of library material by searching the on-line catalog.

· enter a skeleton bibliographic record for unclassified library material.

· resolve common and routine errors in accessing library resources on      computers, tablets, and e-readers.

· resolve common and routine errors in accessing library resources on           computers, tablets, and e-readers

· interpret and explain library rules, procedures, and practices for subordinates and the public.

· enter and retrieve data on computer terminals.

· maintain records and prepare reports.

· understand and follow oral and written instructions.

· perform light manual task involving lifting and carrying books

· establish and maintain effective working relationships with subordinates, other library personnel, and the public

· speak, read, and write in a specified foreign language and the English language fluently and clearly for the bilingual specialty.

MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.  Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 11/62.)

Education equivalent to the completion of the twelfth school grade.

AND

SPECIFIC EXPERIENCE

          Four years of experience in providing reader services for library patrons or performing book processing procedures such as searching, accessioning, and on-line data entry.

          Or any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources. 

ADDITIONAL REQUIREMENT FOR THE BILINGUAL SPECIALTY

          Sufficient training and/or experience to be able to understand and speak fluently and clearly in a designated foreign language. 

PHYSICAL AND MEDICAL REQUIREMENTS

          Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

                                                                                Class Established 4/53

CSC - 12/94

Ad Board - 1/95

Latest Spec Revision

CSC – 5/26

Ad Board – 6/26

OK