This is supervisory communications work directing the activities of a group of employees receiving and transmitting messages and dispatching emergency work crews in a municipal message center. The employee in this class participates in message transmission work but in a secondary capacity. Work is performed under the supervision of an administrative supervisor.

ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)

• The employee must perform supervisory communications work directing the activities of a group of employees receiving and transmitting messages and dispatching emergency work crews.
• The position must be located in the Department of Public Property.

• Makes shift assignments and provides for work coverage; assigns work to and reviews the work of subordinate message center operators; insures compliance by subordinates with work standards and center policy and procedures; approves leave and work absences.
• Oversees the execution of emergency communications procedures; makes decisions on priority work and interprets center emergency procedures and policy; reviews and takes action on complaints;
• Trains employees in center procedures and policy, work standards and equipment operation; reviews and makes improvements to center procedures; recommends improvements in message center policy to supervisor.
• Receives and transmits messages between City offices and City vehicles using a two-way radio system and telephone; receives emergency calls for the general public and refers them to, or notifies directly, the appropriate city or private agencies; dispatches crews and equipment in emergency situations, which occasionally requires sending crews on overtime work.
• Monitors burglar, trouble, and pump alarm systems; notifies proper city authorities in the event of a sounded alarm.
• Dispatches chauffeured cars to City officials as requested.
• Records and time-stamps messages and notes pertinent information concerning their dispatch and receipt on file cards; maintains a card file system of car numbers, phone numbers, car assignments, and other information pertinent to message center operations.
• Monitors the location of employees of the Sheriff's Department who are serving warrants; notifies proper City authorities in the event that they need back-up.
• Performs related work as required.

KNOWLEDGE OF:

• the procedures and policy concerning the operation of a municipal message center.
• the names, locations and functions of various City officials and their departments.
• computers and computerized systems associated with a municipal message center.

• plan, assign and review the work of a group of subordinate Message Center Operators.
• operate a two-way radio system and other related communication equipment.
• react quickly, calmly and with sound judgement in receiving and transmitting emergency calls and dispatching emergency crews.
• maintain routine clerical records.
• speak clearly and distinctly.
• insert and retrieve computerized records.

EDUCATION

• Education equivalent to completion of the twelfth school grade.

• One year of experience in the operation of a telephone switchboard or two-way radio console.

• Two years of experience in the operation of a two-way radio console in a municipal message center.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: 12
Class Established: 11/1984

Latest Spec. Revision:
  CSC - 2/1996 ; Ad Board - 5/1996

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