CITY OF PHILADELPHIA PERSONNEL DEPARTMENT
6E23
REVENUE INVESTIGATOR
Specialties
( Bilingual )
( General )
GENERAL DEFINITION
This is revenue enforcement field work at the full performance level investigating tax and/or water/sewer delinquents and gathering facts in order to effect the collection of revenues owed the City and/or School Board.
Employees in this class research and review tax and water/sewer files; locate and confer with delinquent taxpayer/customers, their representatives and the general public; and arrange for payment of delinquent taxes and water/sewer
rents. Contact with taxpayers/customers, representatives of business, and the general public is a significant aspect of the
work. Work involves light physical effort and some disagreeable aspects. Employees in this class report to a technical
superior.
ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)
- The work must be performed in the City's Revenue Department.
- These positions must perform field investigations of delinquent water/sewer customers and taxpayers.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
Bilingual
- Performs the duties shown below with members of a non-English language speaking community.
General
- Conducts field investigations in an assigned area in which the City and/or School Board is owed monies such as
water payments, business taxes, and monies owed for institutional care and maintenance.
- Reviews case files to ascertain sources to be investigated; reviews records of public utilities and municipal, state
and federal agencies to verify information, to obtain leads for investigations, and to gather information concerning
financial resources of parties liable for payment of charges.
- Locates and confers with various members of the general public to verify such facts as dates, locations, persons,
monies, financial resources and other pertinent information needed; investigates the possibility for reimbursement of
overdue accounts for such sources as insurance policies, pension funds and real and personal property.
- Serves legal or quasi-legal documents to taxpayers and/or their representatives; may collect tax payments; prepares
standardized forms for taxpayers; schedules and arranges for long term payment of delinquent taxes and/or water/sewer
rents; prepares reports indicting facts gathered and the status of assigned cases; prepares cases for court.
- May use video equipment, measuring wheels, maps, blueprints, calculators and other equipment in order to
measure and record information concerning properties and their uses.
- Performs related work as required.
REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
KNOWLEDGE OF:
- investigation methods and techniques.
- investigation recordkeeping procedures and techniques.
- the interviewing methods and techniques used in investigational situations.
ABILITY TO:
- learn the provisions of tax and revenue water/sewer statutes, ordinances, codes, regulations and policies as they
apply to the assigned phases of investigation work.
- obtain information through interviews and observations.
- make decision based upon facts uncovered.
- prepare reports.
- use tact, diplomacy and judgment in dealing with the general public.
- present ideas effectively, both orally and in writing.
- speak, read and write for the bilingual specialty the job required non-English language and English fluently.
- learn to use various types of equipment for measuring property and recording information about property.
- establish and maintain effective working relationships with associates and the public.
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE
(The following statement represents the minimum training
and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates
for this class will be reviewed based on training and experience requirements as approved on 6/91.)
EDUCATION:
- Completion of the twelfth school grade.
AND
SPECIFIC EXPERIENCE:
- One year of experience performing field inspection, investigation, fund collection, and/or meter reading work.
Bilingual Specialty:
- Sufficient training and/or experience to be able to read, write, and speak fluently and clearly a non-English
language as required by the job assignment.
PHYSICAL AND MEDICAL REQUIREMENTS
- Ability to physically perform the duties and to work in the environmental conditions required of a position in this
class.
LICENSES, REGISTRATIONS, AND/OR CERTIFICATES
- Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment as a Revenue Investigator.
PAY RANGE: 12
Class Established: 1/1953
Spec. Revision:
CSC - 4/1992 ; Ad Board - 5/1992
RPJ/lg/ps
END OF JOB CLASS SPECIFICATION - 6E23