This is supervisory level bilingual employment counseling and job development work for the City's Refugee Targeted Assistance Program, supervising subordinate employees engaged in counseling, placement, job development and various clerical functions. Supervising the daily activities of the program staff, coordinating operations, setting job placement goals to increase placement numbers and job opportunities, ensuring timely and effective job placement, and serving as liaison between staff members and the community and provider agencies are significant aspects of the work. Work is performed under the direction of an administrative superior.

ALLOCATING FACTORS: (The following conditions must be met for a position to be approved for this class.)

• The position must speak English and a designated foreign language during the provision of services to clients.
• The position must supervise a group of refugee job development and job placement counselors in the City's Refugee Targeted Assistance Program.

• Performs the following supervisory duties for services to members of a non-English speaking community:
• Supervises and reviews the activities of subordinates involved in speaking to and interviewing clients in their language, placing them into jobs, developing job opportunities, and ensuring that clients receive training.
• Reviews progress and status reports; resolves problem job placement cases; provides support and direction; advises staff on correct procedures and techniques of interviewing and job development; sets job placement goals; monitors job development and employee referral procedures.
• Assists project manager in developing new techniques for enrolling clients, processing paper work, developing job opportunities and increasing efficiency in daily operations.
• Contacts potential employers to develop job opportunities; provides staff members with information related to job opportunities; ensures that staff is actively researching job opportunities and arranging employment interviews for clients; ensures that job developer maintains a full list of prospective employers; reviews reports detailing job development activities; prepares periodic reports on program activities for review by supervisor and grant provider agencies.
• Attends meetings with municipal and state level governmental and social welfare agencies to discuss a variety of job development and placement topics and problems; meets with staff members to resolve problems; plans program operation goals and objectives; reviews reports submitted by staff; determines common counseling problems and establishes procedures to avoid or remedy them.
• Serves as liaison between supervisor and community refugee association officials; attends meetings with refugee associations; explains program goals and procedures for application; recommends actions to increase program participation of community members; meets with auditors and provides requested audit documents; explains figures to auditors, City officials and superiors.
• Supervises clerical activities; revises office and clerical procedures to increase efficiency.
• Performs related work as required.

KNOWLEDGE OF:

• counseling theories, principles and techniques related to employment placement.
• the methods and techniques used in developing job opportunities, especially related to the needs of refugees.
• the sources of information and current literature and developments in the field of vocational and employment counseling.
• the methods and techniques of preparing employment resumes.
• the sources of available employment and vocational training in the metropolitan area.

SKILL IN:

• interviewing.

• evaluate performance of counselors and job developers in order to develop alternative methods and techniques in interviewing and placing refugee clients.
• assign and review job placement and development work.
• speak, read, and write fluently in English and a designated foreign language.
• identify job interests, aptitudes and skills through personal interviews.
• work effectively with private employers, employment interviewers, vocational training and job placement personnel, and others concerned with the employment of refugees.
• present ideas effectively, both orally and in writing.

EDUCATION

• Education equivalent to completion of the twelfth school grade.

• Three years of experience counseling individuals or developing employment opportunities for an agency or program designed to resolve employment problems for refugees who are not fluent in the English language, one year of which has been supervising employees engaged in job development and employment placement activities.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: 21
Class Established: 5/1990

Latest Spec. Revision:
  CSC - 1/1996 ; Ad Board - 5/1996

AH/deb/ps