5C33
PAY RANGE: N23
HUMAN RELATIONS SUPERVISOR
GENERAL DEFINITION
This is supervisory human relations work directing a unit of subordinate human relations representatives responsible for assuring equal opportunities and fair treatment for all persons irrespective of race, color, religion, national origin or ancestry, sex, sexual orientation, physical or mental handicap, age, source of income, presence of children, family composition or marital status, and promoting understanding and cooperation among all persons. Work includes assigning, reviewing, and managing discrimination cases, incidents of inter-group tension, fair housing violations, community organizational matters and various levels of interpersonal and large-scale disputes in dealing with inter-group conflict and human relations.
The motivation of various groups in the area of civil rights law enforcement and the prevention or resolution of inter-group conflict which cannot be resolved by the enforcement of a law are of major significance in the work. Work is performed under the direction of an administrative superior.
ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)
1. Positions must be responsible for supervising subordinate Human Relations Representatives in promoting understanding and cooperation to alleviate inter-group and interpersonal conflicts to assure equal opportunity, fair treatment and fair housing for city residents.
2. Positions must be located at the City's Human Relations Commission.
TYPICAL EXAMPLES OF WORK (ILLUSTRATIVE ONLY)
ALL ASSIGNMENTS
Assigns cases and projects to representatives; periodically confers with subordinates on handling of cases and projects; reviews work for effectiveness and conformance to PCHR policies, practices and procedures.
Reviews and approves requests for vacation leave and premium-time compensation; counsels employees on work rules, policies, and procedures.
Attends and participates in commission hearings and organizational meetings; gives advice and presents testimony; reports to the commissioners on problems and activities of division.
Speaks to interested groups on aims and achievements of commission; conducts training and informational programs for city, state and federal agencies and interested groups in human relations laws, policies, and procedures.
Evaluates studies of problems arising from inter-group or interpersonal conflict; contacts civic groups and public and private agencies to acquire their cooperation and participation in eliminating the causes of inter-group or interpersonal conflict and denial of equal opportunity or fair housing practices; develops and implements programs which are designed to ensure equal opportunities under the law, and/or addresses conflicts rooted in inequality and discrimination which cannot be resolved by the enforcement of a law.
Performs related work as required.
COMMUNITY RELATIONS ASSIGNMENT
Performs above-mentioned duties.
Serves official supervisory on-call duty on a rotating basis and maintains general availability for work in community crisis situations.
COMPLIANCE ASSIGNMENT
Performs above-mentioned duties.
Reviews case folders and investigative reports for completeness, methodology, and accuracy prior to review by administrative superior and submission for consideration by the Human Relations Commissioners or Fair Housing Commissioners.
FAIR HOUSING ASSIGNMENT
Performs above-mentioned duties.
Supervises staff performing central intake; manages the conciliation of complex complaints regarding fair housing; compiles data on trends in fair housing issues and integration.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
KNOWLEDGE OF:
the principles, practices, problems, new developments and controlling ordinances, statutes and charter provisions in the field of civil rights law enforcement, inter-group conflict, tension prevention and conflict resolution especially as they apply to the area of assignment
social problems with particular reference to the problems of groups, as defined by relevant statutes and ordinances, who are denied equality of access to housing, employment, public accommodations, the delivery of city services, or the right to live in normal peace and harmony with their neighbors and peers
the community resources which can be employed to assist in meeting problems relating to race, color, religion, national origin, sex, sexual orientation, age, physical and mental handicap, source of income, presence of children and marital status
the methods of investigation leading to public hearings regarding violations of the law or community-based issues leading to inter-group disharmony
administrative law enforcement procedures and issues
methods and techniques of gathering and compiling statistical and anecdotal data for studies concerning patterns of discrimination and the level or potential of inter-group conflict and inter-group harmony
methods of effective presentation of educational programs to the public and to private and governmental agencies
civil and criminal law enforcement procedures as they relate to the field of human relations
the structure of city government, and the formal relationships among local, state and federal agencies
ABILITY TO:
supervise the work of a subordinate staff of human relations representatives and to review and evaluate their work performance
establish and maintain effective working relationships with civic groups, public officials, community leaders, and other public and private agencies affecting the public welfare
express ideas both orally and in writing
present the complex human relations program, goals, objectives and mandates to computer consultants, programmers, and information management staff
prepare interesting and informative new releases, articles, speeches, reports and other informational materials
MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE (The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Applications submitted by candidates for this class will be reviewed based on training and experience requirements as approved on 6/25.)
EDUCATION:
Completion of a bachelor's degree at an accredited college or university.
NOTE: Completion of an industry-related certification or additional experience may substitute for the required education on a year for year basis.
AND
GENERAL EXPERIENCE:
Two years of experience in community organization, social work, labor management negotiations, counseling or guidance, adult education, or human relations..
AND
SPECIFIC EXPERIENCE:
Two years of experience as a Human Relations Representative 2.
OR
One year of experience as a Senior Human Relations Representative.
PHYSICAL AND MEDICAL REQUIREMENTS
Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.
Class Established 1/53
Latest Spec. Revision:
CSC - 2/97
Ad. Board - 3/97
Spec. Revision:
CSC - 1/99
Ad. Board - 1/99
Spec. Revision:
CSC 6/24
Ad. Board 7/24
Latest Spec. Revision:
CSC 5/25
Ad. Board 6/25
CP