2N24
BEHAVIORAL HEALTH/MENTAL RETARDATION SERVICES
MANAGEMENT SERVICES DIRECTOR

This is behavioral health administrative work directing through subordinate administrators and supervisors, the information technology, research and information management and administrative support functions for the Department of Behavioral Health/Mental Retardation Services. The employee in this class consults with departmental administrators and agency directors, and formulates and implements agency policy on matters pertaining to new program initiatives, information technology, management information systems, and the provision of administrative services. A significant aspect of the work includes making financial decisions on expenditures and working with the department’s fiscal unit on the movement of dollars into appropriate classes for purchases. Insuring management information and reporting systems conform to state and federal mandates is important to the work. Work is performed under the direction of the Director of the Department of Behavioral Health and Mental Retardation Services.

Directs, through a subordinate manager, the activities of a staff engaged in research and information management work utilizing the social and behavioral sciences to identify client needs and to evaluate the effectiveness of behavioral health and mental retardation programs; oversees the collection and analysis of statistical data, the design, selection and implementation of new or revised computer based management information systems, and the maintenance of BH/MRS data bases.

Participates in the review and evaluation of research activities and proposals of provider agencies, academic and other research institutions, and governmental authorities as they involve Philadelphia BH/MR programs and clients; determines subject and focus of studies; provides management support services in the areas of contract development staffing, staff training and provides assistance programs.

Directs the provision of administrative support services to the division including purchasing, clerical, and records maintenance activities, building and facilities maintenance and inventory maintenance and control.

Oversees recruitment and solicitation of attorneys to represent Philadelphia clients in behavioral health hearings; oversees preparation of personal service contracts and payments to attorneys and medical care facilities for clients treated outside Philadelphia.

Directs the activities of City and contract hiring; coordinates personnel activities to conform to protocols and objectives; interacts with program administrators and departmental administrators to enhance staff output.

Directs, through a subordinate supervisor, a group of network administrative technical, and support personnel engaged in the development, installation, monitoring and maintenance of the network’s hardware and software components of mini-computers, personal computers and workstations located at multiple remote department worksites and which interface with the City’s central computing agency’s mainframe computing system.

Confers with department managers to determine computing and information management requirements; develops plans and proposals to analyze existing systems, and to revise and upgrade the system; determines which applications can best satisfy department computing requirements; determines departmental computing policies and procedures; directs installation and start up of new or revised software; directs periodic testing of system and programs; confers with central computing agency manager.

Identifies needs for computerized systems for program and administrative operations; directs the formulation and implementation of integrated computer hardware and software systems; performs analysis for new or existing user application requests; develops plans and procedures to insure data security; reviews and analyzes relevant laws; determines statutory requirements; monitors use of data; enforces security procedures; disaster recovery procedures; writes back-up and recovery procedures to protect against loss of data.

Performs related work as required.

KNOWLEDGE OF:
• research activities and their implica¬tions on the goals and programs of DBH/MRS
• the regulations and guidelines as imposed by government regulatory agencies and third party revenue sources
• the principles, practices and procedures used in the development and implementation of a management information system and its applicability to the administration of a behavioral health services delivery program
• the methods and techniques used in the evaluation and analysis of software, hardware and application systems to achieve efficient system utilization
• the principles and policies of contract development and administration
• administrative and managerial practices, policies and procedures including organizational development and staffing
• supervisory methods and techniques
SKILL IN:
• evaluating the effectiveness of administrative functions and programs and implementing changes to provide for more effec¬tive and efficient operations
ABILITY TO:
• evaluate quality and effectiveness of DBH/MRS services, systems and activities
• plan, organize, direct and coordinate the activities of a multi-discipline staff providing a variety of administrative services to meet the needs of the department
• supervise the work of a staff engaged in developing, maintain¬ing and implementing research and information management, information technology and administrative policies and procedures
• present ideas effectively, both orally and in writing
• establish and maintain effective working relationships with associates, departmental officials, representatives of outside agencies and subordinate supervisors

EDUCATION

Completion of a master’s degree program at an accredited college or university.

AND
GENERAL EXPERIENCE:

Four years of behavioral health service program analysis work which has included program planning, implementation, evaluation and/or monitoring.

AND
SPECIFIC EXPERIENCE:

Two years of public health administrative work at the second supervisory level directing the planning, development, coordination, monitoring and evaluation of program services in the area of behavioral health.

OR


Any equivalent combination of education and experience determined to be acceptable by the Personnel Department, which has included a bachelor's degree as an educational minimum and the specific experience.

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.