This is administrative work directing a comprehensive volunteer services program for a major department. An employee in this class is responsible for the planning, development and implementation of volunteer services for a variety of departmental programs, soliciting and developing interest of groups and individuals to serve in a volunteer capacity, monitoring the quality and effectiveness of volunteer programs and recommending new initiatives or changes as needed. Supervising a small staff engaged in volunteer program operation work and contact with community groups, private agencies, foundations and individuals and departmental managers and administrators to develop and coordinate volunteer programs are significant aspects of the work. Work is performed under the general direction of an administrative superior.

ALLOCATING FACTORS: (The following conditions must be met for a position to be allocated to this class.)

• The position must be responsible for directing a comprehensive volunteer program which provides a wide variety of services in a major department.

• Confers with departmental supervisors to determine the services to be performed by volunteers and defines duties for each assignment; evaluates proposals for incorporating volunteers and initiates changes or implements new volunteer activities in order to meet the requirements of departmental programs; observes and evaluates the effectiveness of existing volunteer services; responds to, evaluates and implements requests from departmental administrators for volunteer services; trains staff in the most optimal use of volunteers.
• Directs the preparation and maintenance of files on volunteers; recommends acceptable individual volunteer or community organizations.
• Recruits and trains new volunteer coordinators who participate in screening and selection of volunteers; utilizes volunteer coordinators to process large numbers of volunteer candidates; develops procedures and guidelines for volunteer coordinators; oversees and evaluates performance of volunteer coordinators.
• Attends meetings of area volunteer service officials to learn of new programs; attends meetings of local community, civic, and social organizations and schools to recruit volunteers and solicit donations; explains the need for volunteer services and material donations; addresses organizations and groups as to how they can best participate in a variety of volunteer activities; represents the department to local community, civic, social and religious organizations and schools.
• Plans, schedules, coordinates and reviews the work of volunteers; directs clerical, technical and volunteer staff members in operational and support tasks; may administer volunteer services budget.
• Interviews applicants to determine their aptitudes, abilities, interests and other qualifications; determines the need for or value of orientation and/or training sessions for volunteers; gathers data for and writes material for sessions; schedules and conducts orientation and training sessions.
• Meets with departmental administrators to review prospective volunteers; prepares documentation on background of prospective volunteers; recommends acceptance or suggests rejection of volunteers to administrator.
• Plans recognition ceremonies for volunteers; arranges for speakers and awards.
• Prepares periodic reports of activities; directs the preparation of mailing lists and a newsletter; prepares section of departmental annual report or volunteer services; prepares a manual and other written materials on volunteer rules and procedures.
• May direct through a subordinate employee the development of student internships which provide specialized services; provides subordinate with contacts information and advises subordinate on communicating with university and college administrators and departmental officials; reviews program plans and reports from subordinate; participates as needed in the coordination process to resolve problems or expedite program development.
• Performs related work as required.

KNOWLEDGE OF:

• the philosophy and role of volunteer work programs as related to the mission and objectives of the organization served.
• administrative principles and methods used to effectively integrate the work of volunteers into the mission and objectives of the organization.
• the methods used to recruit, organize, train, utilize, motivate and recognize volunteer organizations.
• local community, civic and social organizations and other resources which may be accessed for volunteer workers.
• the principles and practices of public speaking.
• functions and resources of public and private agencies and organizations offering services related to the mission and objectives of the department served.

SKILL IN:

• speaking effectively before public groups.

ABILITY TO:

• cooperate with others in identifying volunteer needs and planning activities and programs to address them.
• plan, develop and direct adequate volunteer work programs involving a number of volunteers.
• evaluate volunteer program quality and effectiveness in relation to individual or group needs and changes where appropriate.
• supervise a staff of volunteer, technical and/or clerical employees.
• establish rapport and effective working relationships with volunteers and organizations and administrators and staff in order to insure efficient utilization of volunteer services.
• present ideas effectively, both orally and in writing.

EDUCATION

• Completion of a bachelor's degree program at an accredited college or university.

  EXPERIENCE
  

• Three years of experience organizing and implementing volunteer services involving community organizations and individuals.

Or any equivalent combination of education and experience determined to be acceptable by the Personnel Department which has a bachelor's degree as an educational minimum.

PHYSICAL AND MEDICAL REQUIREMENTS

• Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

PAY RANGE: EP19
Class Established: 6/1964

Latest Spec. Revision:
  CSC - 10/1996 ; Ad Board - 11/1996

RJ/deb