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City of Philadelphia

About Us

What's New

  • Green City, Clean Waters Marks 10 Years
  • Rate Change Hearings in March
  • Shutoff Freeze: Residents Protected Until April 2022
  • Extreme cold: Prepare for water emergencies, frozen pipes

About Philadelphia Water

Whether providing safe water for residents to drink, supplying water for industries to manufacture goods, or protecting the region's water resources, serving our customers with quality has been our commitment throughout our nearly 200-year history.


The Philadelphia Water Department pledges to provide regular updates on our work. The following projects involve long-term construction and may create traffic disruptions and other impacts on communities.

Water Rate Board

In November 2012, Philadelphia voters approved an amendment to the Charter to allow City Council to establish, by ordinance, an independent rate-making body responsible for fixing and regulating rates and charges for water and sewer services.

Do Business with Philadelphia Water

Philadelphia Water appreciates your interest in doing business with us and offers all businesses the opportunity to bid and respond to upcoming contracts.


Learn about working for the Philadelphia Water Department. We have positions for student employment and permanent employment through Civil Service.

Contact Us

Report a Problem:
(215) 685-6300

Billing and Account Questions:
Water Revenue Bureau
(215) 685-6300
8:00 a.m - 5:00 p.m.

Mail Payments to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

Please visit the Water Revenue Bureau website for in-person bill pay locations.