Becoming a Customer

What if I am a new property owner?
If you are a new property owner, you should take the following steps to receive water service:

• If your deed is recorded, your account will be updated and you will begin to receive bills in your name.
• If your deed is not recorded and it is essential that you receive the bill in your name, present your settlement sheet to the Water Revenue Bureau (Bureau).
• If there is no meter on the property, a meter must be installed within 30 days after the settlement date.
  

What if I am a tenant?
If you are a tenant, you may apply for water service in your name by bringing the following documents to a Customer Service location:

• Consent from the owner for you to have service in your name
• Two (2) pieces of personal I.D., one with a photo
• Proof of residency, such as a lease, rent book or canceled check
• Utility bills in your name
• A water meter reading If there is no meter on the property, a meter must be installed before the application is approved.
  

What if I am an occupant?
If you are an occupant (a potential owner of the property or a person who has permission to live in the property without a lease), you may take the following steps to receive water service:

• Complete an application at a Customer Service location near you
• Present evidence of occupancy or potential ownership Evidence includes:
  • Death Certificate of Owner
  • Utility Bills
  • Lease Purchase Agreements
  • Letter of Authorization to occupy property
  • Other legal documentation If there is no meter on the property, a meter must be installed before the application is approved.