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City of Philadelphia

Drinking Water

Contact Us

Report a Problem:
(215) 685-6300

Billing and Account Questions:
Water Revenue Bureau
(215) 686-6880
8:00 a.m - 5:00 p.m.

Mail Payments to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

Please visit the Water Revenue Bureau website for in-person bill pay locations.

Drinking Water Quality

Almost 2,000 women and men of the Philadelphia Water Department work around the clock to make sure that safe, high-quality drinking water is always on tap. Providing a safe and abundant supply of water is our commitment to all of our customers, both large and small.

Drinking Water Treatment

PWD uses proven treatment practices and participates in groundbreaking research to provide drinking water that consistently exceeds EPA standards. Philadelphia’s drinking water sources are the Delaware and Schuylkill rivers.

Sourcewater Issues

There are a number of environmental, social and developmental trends materializing in There are a number of environmental, social and developmental trends materializing in Philadelphia’s watersheds that raise concerns and pose challenges to the protection of the City’s drinking water sources, the Schuylkill and Delaware rivers.

Main Breaks

When there is a loss of water, PWD crews are available to respond 24 hours a day, 7 days a week. The crews isolate the break site and stop the damage created by the flowing water, then repair the break and restore water services as safely and quickly as possible.

Cross Connection Control Program

The quality of Philadelphia's drinking water supply could be compromised if backflow from a non-potable supply containing hazardous substances occurs. Cross Connection Control Regulations protect the public health & integrity of its drinking water supply.

Drinking Water FAQ

Frequently Asked Questions pertaining to the City's drinking water.

Lead in Drinking Water

We are committed to providing high quality water to all our customers, and our efforts have successfully reduced and maintained low lead levels in the water delivered to your home.

Lead Information

The drinking water delivered to your home or business is lead free and safe. However, if buildings have water pipes made of lead or plumbing containing lead, there is a risk for having lead get into the water.

Making it Safe: Drinking Water Treatment